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Telephone Skills - 1

This activity is ideal for two students practicing together.

Employee: Smith Marketing. Good morning,  how can I help you?

Client: Good Morning, may I speak with Mr. Harrison?

Employee: May I ask who's calling?

Client: My name is Bill Jones from RTC Industries.

Employee: One moment please.

Employee: I’m afraid Mr. Harrison is in a meeting right now. Would you like to leave a message?

Client: Yes please. Could you please let Mr. Harrison know that Bill Jones from RTC Industries called and that I have a question regarding the documents he sent me.

Employee: Do you have a phone number were he can reach you?

Client: Yes, he can call my direct office line, 872-9034. Today I will be in the office until 6 in the evening.

Employee: Alright. I'll make sure he gets the message.

Client: Thank you.

Employee: You're welcome. Have a good day.



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4.  To record another practice, return to Step 1
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